Terms & Privacy
Terms and Conditions
These terms and conditions ("Terms", "Agreement") is an agreement between The Rabbit Hole Designs, LLC ("The Rabbit Hole Designs, LLC", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the therabbitholedesigns.com website and any of its products or services (collectively, "Website" or "Services").
Accounts and Membership
If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
Billing and Payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. In respect to credit vouchers given as promotional incentives. All such vouchers have a 30 (thirty) day expiration period from the time they were issued to the end user.
Accuracy of information
Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.
Backups
We are not responsible for Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.
Links to other websites
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.
Intellectual Property Rights
This Agreement does not transfer to you any intellectual property owned by The Rabbit Hole Designs, LLC or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with The Rabbit Hole Designs, LLC. All trademarks, service marks, graphics, and logos used in connection with our Website or Services are trademarks or registered trademarks of The Rabbit Hole Designs, LLC or The Rabbit Hole Designs, LLC licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any The Rabbit Hole Designs, LLC or third-party trademarks.
Limitation of Liability
To the fullest extent permitted by applicable law, in no event will The Rabbit Hole Designs, LLC, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if The Rabbit Hole Designs, LLC has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of The Rabbit Hole Designs, LLC and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to The Rabbit Hole Designs, LLC for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
Indemnification
You agree to indemnify and hold The Rabbit Hole Designs, LLC and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.
Dispute Resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of California, the United States without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United States. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in California, United States, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Changes and Amendments
We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.
Acceptance of these Terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.
Privacy Policy
This privacy policy ("Policy") describes how The Rabbit Hole Designs, LLC ("The Rabbit Hole Designs, LLC", "we", "us" or "our") collects, protects and uses the personally identifiable information ("Personal Information") you ("User", "you" or "your") may provide on the therabbitholedesigns.com website and any of its products or services (collectively, "Website" or "Services"). It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of personal information
We receive and store any information you knowingly provide to us when you create an account, make a purchase, fill any online forms on the Website. When required this information may include your email address, name, phone number, address, credit card information, bank information, or other Personal Information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the website's features. Users who are uncertain about what information is mandatory are welcome to contact us.
Collection of non-personal information
When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.
Managing personal information
You are able to access, add to, update and delete certain Personal Information about you. The information you can view, update, and delete may change as the Website or Services change. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
Use and processing of collected information
Any of the information we collect from you may be used to personalize your experience; improve customer service and respond to queries and emails of our customers; process transactions; send notification emails such as password reminders, updates, etc; run and operate our Website and Services. Non-Personal Information collected is used only to identify potential cases of abuse and establish statistical information regarding Website usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
We may process Personal Information related to you if one of the following applies: (i) You have given their consent for one or more specific purposes. Note that under some legislation we may be allowed to process information until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases below. This, however, does not apply, whenever the processing of Personal Information is subject to European data protection law; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (ii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Information transfer and storage
Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. If any such transfer takes place, you can find out more by checking the relevant sections of this document or inquire with us using the information provided in the contact section.
The rights of users
You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that your information is processed by automated means and that the processing is based on your consent, on a contract which you are part of or on pre-contractual obligations thereof.
The right to object to the processing
Where Personal Information is processed for the public interest, in the exercise of an official authority vested in us or for the purposes of the legitimate interests pursued by us, you may object to such processing by providing a ground related to your particular situation to justify the objection. You must know that, however, should your Personal Information be processed for direct marketing purposes, you can object to that processing at any time without providing any justification. To learn, whether we are processing Personal Information for direct marketing purposes, you may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Website or Service, please contact us.
Newsletters
We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Cookies
The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of the Website and Services.
Links to other websites
Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect Personal Information.
Billing and payments
We use third-party payment processors PayPal and Stripe to assist us in processing your payment information securely. Such third-party processors' use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you review their respective privacy policies.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts.
Data Breach
In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will send you an email.
Changes and amendments
We reserve the right to modify this privacy policy relating to the Website or Services at any time, effective upon posting of an updated version of this Policy on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.
Shipping Information
We use USPS to ship all orders/packages. With the exception of International (see below for International terms) Our goal is to ship within 2 business days from the time the order is received, however, you may experience a small delay when order quantities are higher than normal (promotions, sales, new product release, etc.) weekends, USA holidays, or until payment has processed.
All USA orders under $75.00 ship for $6.99
All USA orders over $75.01 ship free to USA addresses only, free shipping based on total prior to any taxes and after discounts. Need a discount code? Make sure you are following our blog and have signed up for our emails.
INTERNATIONAL SHIPPING
All International orders now ship UPS, you have choices of service upon checkout, you will be charged actual carrier charged rates. *This includes USA shipping and handling. We make no apologies over this expensive and only option, the current unstable shipping situation has forced us to use only UPS for ALL INTERNATIONAL CUSTOMERS.
Canadian Customers will have options of UPS or USPS for their shipping.
Effective Jan 01, 2021 we will no longer be able to process and ship to any address with with a UK designation. We have applied for our BREXIT ID and are awaiting the number. When we have it we will resume shipping to the UK.
Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels.
Brazilian customers will need to provide any of the following:
There are several different Tax IDs that can be used when shipping to Brazil, including:
· CPF - Individual Tax ID, similar to U.S.A.’s Social Security number
· CNPJ - Business Tax ID
· Passport Number
as any shipments missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs.
*There is a possibility there could be extra handling/duty/taxes added at the time of delivery. These charges are out of our control & knowledge and are the responsibility of the customer.
Order Changes and Cancellations
We work to ship orders as quickly as possible, we are not able to make any changes to an order once it is placed. We are not able to add or remove items, or exchange items within an order. We are also not able to cancel orders.
Shipping Address
The Rabbit Hole Designs, LLC. cannot be held responsible for incorrect addresses used when placing your order. Our system automatically sends to the address which is confirmed during checkout. We are happy to reship the order if the order is returned to us --- additional shipping charges that are required as a result of an incorrect address will be billed as a separate transaction. Failure to provide a correct shipping address can and will delay your order. You will be contacted via the email you provide on checkout of any such delay.
Shipping Confirmation
The Rabbit Hole Designs, LLC. is not responsible for any orders/packages that are lost or damaged once the package(s) has left our warehouse. The Rabbit Hole Designs, LLC. ships all orders using delivery confirmation and is not responsible for any orders/packages that are missing that show delivery has occurred, with the exception of International Orders. Customer assumes all risk of delivery once a package has left our warehouse. Please be certain that orders are shipped to a secure location where they will not be lost or stolen.
Please watch your tracking confirmation and contact your local carrier or in the case of International UPS for missing packages immediately upon stated delivery.
When an order ships we do our best to advise you via email that your package has shipped. We take extra care to package each order appropriately. All orders are well packed and ship with a packing slip. Our shipping fees include our packaging fees, which includes, but are not limited to, packaging materials such as bubble wrap, packing paper, and single or double ply boxes. If your product arrives damaged by the carrier, please inform the carrier of damage at the time of delivery.
The Rabbit Hole Designs, LLC. is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.
Order Changes and Cancellations
We work to ship orders as quickly as possible, we are not able to make any changes to an order once it is placed. We are not able to add or remove items, or exchange items within an order. We are also not able to cancel orders.
Shipping Address
The Rabbit Hole Designs, LLC. cannot be held responsible for incorrect addresses used when placing your order. Our system automatically sends to the address which is confirmed during checkout. We are happy to reship the order if the order is returned to us --- additional shipping charges that are required as a result of an incorrect address will be billed as a separate transaction. Failure to provide a correct shipping address can and will delay your order. You will be contacted via the email you provide on checkout of any such delay.
Shipping Confirmation
The Rabbit Hole Designs, LLC. is not responsible for any orders/packages that are lost or damaged once the package(s) has left our warehouse. The Rabbit Hole Designs, LLC. ships all orders using delivery confirmation and is not responsible for any orders/packages that are missing that show delivery has occurred, with the exception of International Orders. Customer assumes all risk of delivery once a package has left our warehouse. Please be certain that orders are shipped to a secure location where they will not be lost or stolen.
Please watch your tracking confirmation and contact your local carrier or in the case of International UPS for missing packages immediately upon stated delivery.
When an order ships we do our best to advise you via email that your package has shipped. We take extra care to package each order appropriately. All orders are well packed and ship with a packing slip. Our shipping fees include our packaging fees, which includes, but are not limited to, packaging materials such as bubble wrap, packing paper, and single or double ply boxes. If your product arrives damaged by the carrier, please inform the carrier of damage at the time of delivery.
The Rabbit Hole Designs, LLC. is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.
Refund Policy
See Shipping & Returns policy located at bottom of page
We are happy to accept returns of damaged or defective merchandise, except those items purchased in the CLEARANCE section. All sales on CLEARANCE items are final and these items cannot be returned or exchanged. We will not honor or entertain requests for returns of items purchased in error.
If, after the initial inspection, any product is damaged or defective in any way, you may return it in unused condition, in original packaging within 7 days for an exchange. NOTE: Items returned after 7 days of receipt to customer are subject to a 20% restocking fee. The Rabbit Hole Designs will not accept requests for returns or replacement for any item past 30 days of receipt to customer.
All returns are subject to an additional 3% fee on the total purchase including shipping. This is the fee we have to pay our payment processing companies to process your payments.
Refused Shipments and Return to Sender shipments will be subject to 20% restocking fee, 3% processing fee paid at time of purchase, no shipping charges shall be refunded.
All shipping charges for returns shall be the responsibility of the buyer, except in cases of defective or incorrect merchandise. Exchanges for returned items are issued within 7 business days of our receipt of the returned product. Refunds for damaged or defective returned items will be at the discretion of The Rabbit Hole Designs, LLC
The Rabbit Hole Designs, LLC. will only return and exchange merchandise that was purchased through us.
Please obtain permission and a Return Authorization before returning any goods by contacting us at info@therabbitholedesigns.com. Please include your order # in the subject line.
The Rabbit Hole Designs, LLC. is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.
Shipping items
See Shipping and Returns policy at bottom of page
The Rabbit Hole Designs is not responsible for parcels that are lost or stolen once it has left our store.
Disclaimer
This disclaimer ("Disclaimer", "Agreement") is an agreement between The Rabbit Hole Designs, LLC ("The Rabbit Hole Designs, LLC", "us", "we" or "our") and you ("User", "you" or "your"). This Disclaimer sets forth the general guidelines, terms and conditions of your use of the therabbitholedesigns.com website and any of its products or services (collectively, "Website" or "Services").
Representation
Any views or opinions represented in this Website reflect the views and opinions of The Rabbit Hole Designs, LLC, its affiliates, Content creators or employees. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.
Content and postings
You may not modify, print or copy any part of the Website. The inclusion of any part of this Website in another work, whether in printed or electronic or another form or inclusion of any part of the Website in another website by embedding, framing or otherwise without the express permission of The Rabbit Hole Designs, LLC is prohibited.
You may submit comments for the Content available on the Website. By uploading or otherwise making available any information to The Rabbit Hole Designs, LLC, you grant The Rabbit Hole Designs, LLC the unlimited, perpetual right to distribute, display, publish, reproduce, reuse and copy the information contained therein. You may not impersonate any other person through the Website. You may not post content that is defamatory, fraudulent, obscene, threatening, invasive of another person's privacy rights or that is otherwise unlawful. You may not post content that infringes on the intellectual property rights of any other person or entity. You may not post any content that includes any computer virus or other code designed to disrupt, damage, or limit the functioning of any computer software or hardware. By submitting or posting Content on the Website, you grant The Rabbit Hole Designs, LLC the right to edit and, if necessary, remove any Content at any time and for any reason. Indemnification and warranties
The Rabbit Hole Designs, LLC guarantees the accuracy, reliability, completeness of the information and content on, distributed through or linked, downloaded or accessed from this Website. Information on the Website is for general information purposes only and is not intended to provide legal, financial, medical, or any other type of professional advice. Please seek professional assistance should you require it. Furthermore, information contained on the Website and any pages linked to from it are subject to change at any time and without warning.
We reserve the right to modify this Disclaimer at any time, effective upon posting of an updated version of this Disclaimer on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.
Acceptance of this disclaimer
You acknowledge that you have read this Disclaimer and agree to all its terms and conditions. By accessing the Website you agree to be bound by this Disclaimer. If you do not agree to abide by the terms of this Disclaimer, you are not authorized to use or access the Website.
Contacting Us
If you have any questions about this Disclaimer, please contact us by using the convenient contact us form found here.
This document was last updated on March 17th, 2022