FAQ's

About Us

The Rabbit Hole Designs is wholly owned by MaryAnn and her husband Jon. They enjoy camping, their children & grandchildren, and quiet times at home with their 2 dogs Bullitt (so named after the Steve McQueen movie) a Mini Schnauzer & Bam their Basenji.

MaryAnn & Jon are committed to the preservation of the environment. We believe we need to care for our planet to make the world a better place for the generations to come.  We employ the most sustainable and environmentally friendly practices possible, ensuring we play our part, and giving you peace of mind in your purchases from us. We have taken steps to reduce waste and single use products for all aspects of the daily operations of The Rabbit Hole Designs. Find out how we are addressing the challenges of sustainability in our business below. 

Using a stamp manufacturer that ensures the following: 

Our Clear Stamps are durable and designed for life, not single use. They are made using the most energy efficient processes possible. Recent investments in new technology means that we are now recycling the water used during production and reclaiming and re-using the excess resin, making the process circular and minimizing waste.

Our unique process gives us the lowest material consumption, no tooling, or harmful chemicals that are used in other machining processes.

Our production is in the UK and US, and we buy locally where possible. This significantly reduces our, and your, carbon footprint. We can provide a carbon assessment on our polymer.

Our Stamps are free of toxic compounds or ozone depleting chemicals and are not carcinogenic or create toxic by-products. We are proud to say that our polymer does not contain latex, phthalates, melamine, carcinogens or toxic or harmful compounds.

We work in full compliance with HSE and OSHA health and safety laws, comply to ISO9001 and operate to ISO14001.

We are working to develop plant-based polymers from waste streams.

Our dies are fully de-tabbed and placed in glassine & 10% post consumer content paper envelopes. No more dies stuck to double sided adhesive. When applicable dies will be tucked behind coordinating stamp set in their glassine envelope to save our landfills and reduce overall pollution.

We upcycle cardboard boxes whenever we can for shipments. All of our packaging down to the label and packing slip is post consumer content (a minimum of 10% or more), all paper waste is put into recycling bins and disposed of accordingly.

What does your company name mean?

Have you ever found yourself browsing the internet, clicking on a page, then click a link on that page, then click a link on the next page, which gives you the idea to search for something else and this process repeats until you look up and realize you've been sitting for hours clicking links? Well, my friend, you've just fallen down the rabbit hole. Yes, we have been known to fall down the rabbit hole, often, hence the name. You can take comfort in knowing you will never fall alone, someone will always be with you.

In what time zone does The Rabbit Hole Designs, LLC. operate?

We operate in PST (Pacific Standard Time)

Do you offer a Frequent Shopper Discount?

At this time we do not but be on the lookout for special offers and discount codes arriving in your email. For all the latest news become a subscriber here.

Will I be charged Sales Tax?

California customers must be charged a sales tax for the county/city in accordance with state law. In the future when we hit purchase thresholds from other states we will need to collect from those states. 

What are your shipping costs?

Please see our Shipping information HERE.

Can I view the status of my order?

If you are a site member, sign in, click MY ORDERS and you can check the status of your orders.

I am located outside of the USA Can you mark my order with Gift or Lower Value?

We are not able to mark packages with lower values.

Where are you located?

THIRD ROCK FROM THE SUN haha just kidding we are located in the Sunny State of California

Do you have an Angel Policy?

Yes we do, it is as follows:

We welcome you to use our stamps for resale of your finished handcrafted projects, provided that you abide by the following guidelines:
  • The Rabbit Hole Designs and products are protected under United States and international copyright laws and treaties.​

  • All artwork must be individually hand stamped and may not be reproduced or copied. This includes photocopying, printing, tracing, scanning, etc.

  • Artwork for sale must be hand stamped by the artist personally. Mass production is not allowed.

  • The Rabbit Hole Designs images and products may not be distributed, swapped or sold pre-stamped/pre-cut as a craft supply.

  • The Rabbit Hole Designs images may not be used for logos, trademarks or promotional materials.

  • All artists selling their creations assume all liability and responsibility and agree to indemnify The Rabbit Hole Designs and company from disputes arising from their work.

  • The Rabbit Hole Designs products may not be used in any swap, rental, or lease business or any type of for profit business.