We are happy to accept returns and exchanges of unused/unopened or defective merchandise, except those items purchased in the CLEARANCE section. All sales on CLEARANCE items are final and these items cannot be returned or exchanged.

Returned merchandise must be in unused condition and in its original packaging. If, after the initial inspection, any product is damaged or defective in any way, you may return it in unused condition, in original packaging within 7 days for an exchange or full credit. NOTE: Items returned after 7 days of receipt to customer are subject to a 20% restocking fee. The Rabbit Hole Designs will not accept requests for returns or replacement for any item past 30 days of receipt to customer.

All shipping charges for returns shall be the responsibility of the buyer, except in cases of defective or incorrect merchandise. Refunds for returned items are issued within 7 business days of our receipt of the returned product.

The Rabbit Hole Designs, LLC. will only return and exchange merchandise that was purchased through us.

Please obtain permission and a Return Authorization before returning any goods by contacting us at info@therabbitholedesigns.com. Please include your order # in the subject line.

The Rabbit Hole Designs, LLC. is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.